Brow Art Reviews

I wish I could give a negative star review. The franchise should be ashamed of this place, the hours are different on all their listings and they are seldomly open when they are supposed to. I dont know if it is a lean labor franchise policy or poor location management but they literally lock up for random breaks and lunches because they dont have people to cover and arent held accountable to any kind of schedule. I ranted and raved about this place for a year just to not be able to get in for 6 months because every time I showed up they weren't open. I visited another location on a recent vacation and it was very well staffed and maintained. Simon properties should be ashamed for allowing people with such poor practices to simply pay rent and stay.

Ok. I'm going to try to be as nice as I can. Background. I like my eyebrows thicker than most apparently (I'm not talking about unibrow but I mean I don't want them looking tattooed on me). So I usually just get them cleaned and I never change the shape. I always clarify and say it multiple times before I get them done. I walk into this place. It was an older lady. She was on her phone yelling at someone sees me standing there and points to the chair and says sit. She stays on the phone for like another 15 mins. But I get it. Sometimes you have important things to discuss. She does my eyebrows. It hurt much more than usual. My eyebrows were swollen and red. I tell her the shape is off so she takes more off. Shape was completely wrong now. But I said ok. Lemme just pay. Especially after she starts yelling at me saying I need to because she did her job. I then go home. The next day I look at my eyes and I have scabs down to my eyelids. She literally threaded my skin off. I talked to corporate and they sent me a gift card and apologized for her because she wasn't permanent there but a traveling worker. They assured me they would take her out and re train her. They also said there have been many complaints regarding her. So why is she still working for you?? Honestly. I did have one good experience in the Peoria location but after this last one? I don't know if I'll ever go back.

I have been trying to reach someone in this store since Thursday night concerning an issue. The store has been closed since then when it should have been open yesterday 10A-9p as well as today. I have called numerous times and have went out there and the gate is closed! How do you pay the rent there you guys are NEVER OPEN!! The whole place is a joke even the other mall workers when I asked around stated how terrible of a place it is! Not to mention the customer service that is a whole other topic for discussion! As fore-mentioned by others 1 star for this place is too many.

I have been getting my brows threaded here for a couple years now.. Their staff is very inconsistent. Some are friendly and professional, others are not. My eyebrows have always been done to my liking no matter who does them so thats not the issue, but rather the lack of professionalism by some of the girls. My mom and I recently went one afternoon to get our eyebrows done, and before we could even tell the lady what we wanted done she barked " I'm going on break after these girls so...." My mom asked when she would be back and she rudely said 25 minutes. I was so turned off by her attitude, we never came back. Let's just say they're lucky nobody else in town threads eyebrows or I would never go back.

If I could give a lower rate, I would. 1st, they are ALWAYS on break. I went to the mall a couple of months back and the gate was closed with a sign saying they would be back in 15 minutes. So my fiance and I walked around the mall for 20. We went back to the place and they were still "on break". We just left after that. 2nd, I went in today and they were open. No signs saying they were on break, the gate wasn't closed. So I walked in and the 2 girls were in the room eating. I walked up to the desk and stood there for at least a minute. Made eye contact with one of the girls in the room eating and chatting with the other girl, but she did not proceed to customer service me. Still waited. She never came out even though she could see I was waiting at the desk!! I walked out. The most unprofessional place I have ever encountered. Do not go here and support them with your money and business.