Brow Art

I wish I could give a negative star review. The franchise should be ashamed of this place, the hours are different on all their listings and they are seldomly open when they are supposed to. I dont know if it is a lean labor franchise policy or poor location management but they literally lock up for random breaks and lunches because they dont have people to cover and arent held accountable to any kind of schedule. I ranted and raved about this place for a year just to not be able to get in for 6 months because every time I showed up they weren't open. I visited another location on a recent vacation and it was very well staffed and maintained. Simon properties should be ashamed for allowing people with such poor practices to simply pay rent and stay.

Ok. I'm going to try to be as nice as I can. Background. I like my eyebrows thicker than most apparently (I'm not talking about unibrow but I mean I don't want them looking tattooed on me). So I usually just get them cleaned and I never change the shape. I always clarify and say it multiple times before I get them done. I walk into this place. It was an older lady. She was on her phone yelling at someone sees me standing there and points to the chair and says sit. She stays on the phone for like another 15 mins. But I get it. Sometimes you have important things to discuss. She does my eyebrows. It hurt much more than usual. My eyebrows were swollen and red. I tell her the shape is off so she takes more off. Shape was completely wrong now. But I said ok. Lemme just pay. Especially after she starts yelling at me saying I need to because she did her job. I then go home. The next day I look at my eyes and I have scabs down to my eyelids. She literally threaded my skin off. I talked to corporate and they sent me a gift card and apologized for her because she wasn't permanent there but a traveling worker. They assured me they would take her out and re train her. They also said there have been many complaints regarding her. So why is she still working for you?? Honestly. I did have one good experience in the Peoria location but after this last one? I don't know if I'll ever go back.

I have been trying to reach someone in this store since Thursday night concerning an issue. The store has been closed since then when it should have been open yesterday 10A-9p as well as today. I have called numerous times and have went out there and the gate is closed! How do you pay the rent there you guys are NEVER OPEN!! The whole place is a joke even the other mall workers when I asked around stated how terrible of a place it is! Not to mention the customer service that is a whole other topic for discussion! As fore-mentioned by others 1 star for this place is too many.